Log in
Choose your language

Practical Service Quality Management Course

Practical Service Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to develop strong satisfaction metrics, create efficient surveys, and convert feedback into focused improvements. Set clear goals for CSAT, NPS, and CES, analyse data from various channels, and connect initiatives to key performance indicators. Acquire hands-on techniques for root-cause analysis, managing change, and ongoing enhancement to swiftly improve service delivery and customer retention.

Elevify advantages

Develop skills

  • Design service KPIs: set precise CSAT, NPS, CES targets that boost returns.
  • Create efficient customer surveys: design, test, and launch concise, unbiased forms swiftly.
  • Map customer journeys: identify pain points and quick fixes across all interactions.
  • Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and rapidly scale successes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course