Practical Service Quality Management Course
Master hands-on service quality management: create effective surveys, monitor KPIs, analyse trends and customer feedback, and transform insights into actions that enhance satisfaction, loyalty, and performance in your service operations. This course equips you with practical tools to elevate customer experience across all channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to develop strong satisfaction metrics, create efficient surveys, and convert feedback into focused improvements. Set clear goals for CSAT, NPS, and CES, analyse data from various channels, and connect initiatives to key performance indicators. Acquire hands-on techniques for root-cause analysis, managing change, and ongoing enhancement to swiftly improve service delivery and customer retention.
Elevify advantages
Develop skills
- Design service KPIs: set precise CSAT, NPS, CES targets that boost returns.
- Create efficient customer surveys: design, test, and launch concise, unbiased forms swiftly.
- Map customer journeys: identify pain points and quick fixes across all interactions.
- Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and rapidly scale successes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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