group management training
4.7/5
Gain mastery in group management through hands-on tools for designing teams, managing change, resolving conflicts, and enhancing cross-selling efforts. The programme teaches you to unite stakeholders, define precise roles, optimise communication channels, and achieve tangible results in hybrid teams focused on customer satisfaction and performance metrics.

4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Group Management Training Programme equips you with practical strategies to define clear roles, foster effective cross-functional teamwork, and lead change initiatives confidently. You'll master stakeholder engagement, hybrid communication structures, conflict resolution techniques, and key metrics such as NPS, CSAT, and SLAs for informed decision-making. Conclude with a 60–90 day action plan to boost team collaboration, cross-selling outcomes, and overall customer experience right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter models, and stakeholder strategies in live team settings.
- Team design expertise: create defined roles, RACI matrices, SLAs, and collaborative dashboards efficiently.
- Hybrid communication: deliver impactful asynchronous updates and inclusive virtual meetings.
- Conflict resolution and negotiation: address inter-team disputes using proven structured methods.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue while minimising churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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