customer success manager training
This Customer Success Manager Training equips managers with practical tools to cut churn, craft 90-day success plans, run strategic meetings, monitor account health metrics, and handle renewal risks. It drives retention, expansion, and lasting customer value through aligned communication, adoption strategies, and support for real business results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training provides hands-on tools to boost retention, growth, and loyalty in key accounts. Master concise outreach, impactful meetings, compelling renewal messages, risk analysis, account health checks, stakeholder mapping, KPI setting, and 90-day success plans that sync communication, adoption, and support for tangible business outcomes.
Elevify advantages
Develop skills
- Craft strategic customer messages with concise, results-focused emails that prompt responses.
- Develop executive-ready metrics like CSAT, NPS, churn, and adoption KPIs quickly.
- Create risk playbooks to detect churn indicators early and launch targeted mitigation steps.
- Build 90-day retention plans featuring clear timelines, responsibilities, and team actions.
- Map stakeholders by assessing revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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