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Tertiary Sector Training

Tertiary Sector Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Additionally, build a robust service culture, leverage data analytics, key performance indicators, dashboards, automation, AI, and risk management to execute a targeted 6-12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations: create efficient and consistent service journeys quickly.
  • Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
  • Implement tech-enabled services: utilise CRM, AI, and automation to elevate client experiences.
  • Manage workforce and culture: recruit, train, and motivate teams for superior service delivery.
  • Plan risk and rollout: minimise risks through pilots, roadmaps, and strong governance structures.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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