Designing Innovative Services Course
This course equips managers with tools to transform complex health insurance services into trusted, clear experiences. Through rapid user research, journey mapping, and service blueprints, participants will enhance operations from onboarding to claims, aligning teams and setting measurable KPIs for immediate impact in their organisations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to redesign health insurance services end-to-end. Master quick user research, objective setting, journey mapping, and service blueprinting to unite teams. Create reliable digital interfaces, optimise touchpoints, define KPIs, and produce actionable deliverables for instant use in your workplace.
Elevify advantages
Develop skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
- Intangible service design: craft clear, human digital flows for complex benefits.
- Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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