Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training programmes, and measure progress. This ensures teams warmly accept new systems, overcome opposition, and achieve tangible business outcomes with sustained engagement and clear performance tracking.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on, step-by-step guide to boost CRM uptake from launch to ongoing success. You'll learn to assess stakeholders, create focused learning paths, and use effective change strategies. Develop solid onboarding schedules, conduct captivating training sessions, handle disputes, and monitor key performance indicators via straightforward dashboards, evaluations, and feedback systems that ensure users stay engaged, assisted, and in line with company objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: identify resistance and promote quick, enduring user engagement.
- Stakeholder training design: outline roles and develop efficient, role-specific learning plans.
- Onboarding programme setup: organise 6-week launches with defined milestones and activities.
- Data-driven monitoring: follow CRM utilisation, KPIs, and support data to show returns.
- Communication and conflict resolution: unite leaders, address objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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