Administrative Organization Course
Gain expertise in administrative organisation to optimise workflows, clarify roles, establish SLAs, and monitor KPIs effectively. Discover practical strategies to eliminate delays, cut down errors, and harmonise Sales, Operations, and Finance teams for enhanced management and superior administrative results across your organisation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to review existing processes, establish clear roles using RACI matrices, and create streamlined workflows with effective team handovers. You will learn to define SLAs, handle queues, standardise templates, implement data governance, develop basic dashboards, monitor essential indicators, and apply continuous improvement techniques to minimise delays, errors, and rework in everyday operations.
Elevify advantages
Develop skills
- Workflow design: rapidly create clear, efficient processes spanning multiple teams.
- RACI and roles: clearly outline ownership, escalation routes, and concise role definitions.
- SLA configuration: establish response times, queues, and escalation protocols to reduce delays.
- KPI tracking: monitor vital administrative metrics using straightforward dashboards and reports.
- Data governance: standardise templates, access controls, and document management practices.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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