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Workplace Conflict Management Course

Workplace Conflict Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools to assess conflicts, conduct structured mediation, and handle difficult conversations confidently. You will learn to prepare sessions, manage emotions, reframe blame, ensure balanced participation, and create clear, time-bound agreements. Additionally, explore methods for monitoring progress, engaging managers ethically, and measuring impact to build healthier, more collaborative teams in Kenyan organisations.

Elevify advantages

Develop skills

  • Practical mediation design: plan fast, safe, high-impact conflict sessions.
  • Advanced facilitation: de-escalate tension with questions, reframing, and listening.
  • Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
  • Agreement crafting: write clear, behavioural, time-bound workplace resolutions.
  • Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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