Soft Skills Training
Soft Skills Training for HR professionals delivers hands-on tools to address workplace conflicts, conduct mediations, restore trust, and safeguard team standing. Utilising ready-to-use scripts, templates, and research-backed techniques, you can implement these solutions directly in everyday work scenarios to achieve fair resolutions and foster healthier interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to manage workplace conflicts confidently. You will master designing productive one-on-one discussions, leading collaborative resolution sessions, and employing reliable mediation approaches. Develop key abilities like active listening, empathy, and fostering psychological safety, supported by checklists, templates, and proven methods to rebuild trust, ensure confidentiality, and drive sustainable, trackable enhancements in team dynamics.
Elevify advantages
Develop skills
- Conflict coaching: conduct targeted one-on-one sessions with effective questioning frameworks.
- Mediation skills: lead group resolution meetings yielding balanced and clear results.
- Trust repair: create quick, actionable steps to swiftly rebuild team confidence.
- Psychological safety: use active listening and empathy to de-escalate high-tension moments.
- HR documentation: apply checklists, records, and templates to minimise legal exposure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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