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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to define ideal junior customer support specialist profiles, align competencies with KPIs, and create structured interviews using question banks and scoring rubrics. Gain hands-on experience evaluating candidates via simulations, and learn to transform interview data into custom onboarding and development plans that drive performance, retention, and customer satisfaction.

Elevify advantages

Develop skills

  • Competency-based hiring: define, map, and prioritise core role competencies quickly.
  • Structured interview design: create STAR question banks that predict performance.
  • Scoring rubrics: develop 1–5 scales and matrices for fair, bias-free decisions.
  • Candidate evaluation: analyse responses into clear, documented hiring recommendations.
  • Onboarding alignment: convert interview insights into targeted 60–90 day success plans.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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