Handling Workplace Conflicts Course
Gain mastery in handling workplace disputes effectively. The course covers analysing conflicts, conducting impartial discussions, facilitating productive mediations, mitigating legal and reputational threats, and crafting action plans that rebuild trust, strengthen teams, and enhance overall performance in a Kenyan work context.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential tools to identify conflict origins, evaluate team dynamics, and manage legal and reputational risks. You will learn to gather case details, hold empathetic one-on-one sessions, facilitate structured group mediations, and develop action plans with follow-up measures and communication tactics to rebuild teamwork and safeguard organisational success.
Elevify advantages
Develop skills
- Identify root causes of conflicts and spot HR risks swiftly.
- Conduct impartial individual discussions with empathy and clear documentation.
- Facilitate structured mediations by establishing rules, easing tensions, and reaching quick agreements.
- Develop comprehensive action plans featuring 4-week monitoring, metrics, and responsibility measures.
- Utilise non-violent communication and interest-focused negotiation for fair, lawful resolutions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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