Behavioral Profiling Course
Master behavioural profiling to recruit and nurture top-performing customer support leaders. Gain skills in evidence-based assessments, structured interviews, bias mitigation, and development planning to deliver fair, data-informed HR choices that boost team results and organisational success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Behavioural Profiling Course teaches you to establish clear behavioural competencies for customer support leaders, create structured recruitment processes, and apply evidence-based assessments. You will learn to analyse data, identify strengths and weaknesses, develop targeted six-month growth plans, minimise bias, and implement ethical, legally compliant practices that enhance hiring, promotions, and sustained performance throughout your organisation.
Elevify advantages
Develop skills
- Build competency frameworks: connect behaviours to core values and support key performance indicators swiftly.
- Design equitable assessments: utilise interviews, tests, and simulations that accurately forecast candidate suitability.
- Establish structured recruitment processes: from CV review to job offers with defined decision criteria.
- Transform assessment insights into plans: identify gaps and outline six-month development strategies.
- Minimise selection bias: implement ethical, data-backed, regulation-compliant HR methods.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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