Debt Recovery Agent Course
This course teaches the complete debt recovery cycle, including compliant collections, ethical negotiations, KPI monitoring, and modern tech tools. It prepares finance workers in Kenya to cut losses, uphold consumer rights, and achieve steady repayment success through practical, law-abiding strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills to handle overdue debts confidently and ethically. Cover the entire debt recovery process, legal compliance, effective communication, de-escalation methods, privacy laws, and ethical practices. Learn negotiation tactics, payment arrangements, record-keeping, performance metrics, and digital tools to recover debts efficiently while safeguarding clients and your business.
Elevify advantages
Develop skills
- Professional debtor engagement: communicate via letters, calls, and calm tense situations.
- Key debt laws: follow consumer protection rules to dodge fines and disputes.
- Repayment negotiations: build workable plans, deals, and aid for struggling payers.
- Ethical compliance: handle risks, grievances, and treat debtors fairly.
- Operational skills: track KPIs, use CRM software, and ensure quality for quick wins.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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