Collections & Credit Recovery Course
Gain expertise in compliant debt collection and credit recovery practices. Learn to analyse risks, develop practical repayment schedules, negotiate effectively, monitor performance metrics, and maintain positive customer relationships—all while adhering to financial regulations to enhance recovery success and minimise issues.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential tools to evaluate account risks, check affordability, and create workable repayment plans that clients follow through on. You will master compliant communication methods, proven call scripts, agreement templates, plus dashboards, key performance indicators, and testing techniques to improve recovery rates, cut down complaints, and build stronger client ties.
Elevify advantages
Develop skills
- Master negotiation skills to develop fair and sustainable repayment plans.
- Apply compliance standards in collections following consumer credit and privacy laws.
- Implement risk-based approaches to categorise overdue accounts and customise recovery steps.
- Track performance using KPIs, dashboards, and A/B testing to increase recoveries.
- Handle calls professionally with scripts, proper tone, and documentation for audits.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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