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Collections & Credit Recovery Course

Collections & Credit Recovery Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential tools to evaluate account risks, check affordability, and create workable repayment plans that clients follow through on. You will master compliant communication methods, proven call scripts, agreement templates, plus dashboards, key performance indicators, and testing techniques to improve recovery rates, cut down complaints, and build stronger client ties.

Elevify advantages

Develop skills

  • Master negotiation skills to develop fair and sustainable repayment plans.
  • Apply compliance standards in collections following consumer credit and privacy laws.
  • Implement risk-based approaches to categorise overdue accounts and customise recovery steps.
  • Track performance using KPIs, dashboards, and A/B testing to increase recoveries.
  • Handle calls professionally with scripts, proper tone, and documentation for audits.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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