Debt Collection Course
This course equips you with ethical and compliant debt collection expertise for finance roles. Delve into consumer protection laws, risk mitigation, hardship evaluation, and negotiation strategies to create equitable payment arrangements, shield your organisation, and boost recovery success using tested scripts and outreach methods.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential skills in ethical debt collection, including assessing customer hardship, verifying identities, documenting promises accurately, and adhering to legal standards. Master compliant contact methods, fair payment plans, negotiation tactics, plus practical scripts, templates, and checklists to minimise risks, settle overdue accounts, and safeguard your organisation's standing.
Elevify advantages
Develop skills
- Ethical debt assessment: swiftly evaluate hardship and repayment ability.
- Compliance-driven collections: implement FDCPA, TCPA, and data protection guidelines effectively.
- Risk identification strategies: detect legal, financial, and reputational threats promptly.
- Multi-channel communication: craft concise, rule-abiding call, email, SMS, and letter approaches.
- Negotiation proficiency: develop balanced payment schedules, settlements, and relief agreements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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