Collections Course
Gain expertise in essential collections metrics, customer segmentation, and multi-channel contact approaches to reduce overdue accounts, increase cash recovery, and control risks effectively. Tailored for finance teams, this course delivers practical dashboards, strategies, and compliance tools to elevate your portfolio outcomes and drive better financial results across operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to grasp arrears management, develop effective customer segments, and create focused contact plans that enhance recovery rates and cash inflows. You will master tracking key performance indicators, building insightful dashboards, refining communication channels and schedules, and applying compliant scripts, guides, and monitoring systems for swift, data-backed actions.
Elevify advantages
Develop skills
- Master collections KPIs: monitor cure rates, roll rates, and recovery metrics for rapid, informed decisions.
- Design smart segments: create 3-5 targeted arrears groups to maximise return on investment.
- Build contact strategies: develop omnichannel sequences that improve right-party connections.
- Conduct portfolio analysis: interpret delinquency trends and assess risks in just minutes.
- Implement controls: roll out playbooks, dashboards, and compliance measures for seamless execution.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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