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Relationship Manager Course

Relationship Manager Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on tools to cut churn, build customer loyalty, and grow revenue in SaaS businesses. You'll learn to segment customers using data, map their journeys over the first 12 months, craft onboarding and activation playbooks, and set up proactive outreach plans. Additionally, develop scripts for key interactions, track vital retention metrics such as NRR and health scores, manage feedback loops, and launch win-back and advocacy initiatives ready for immediate use.

Elevify advantages

Develop skills

  • Customer segmentation design: build data-driven, retention-focused segments fast.
  • SaaS churn analysis: spot risk signals early and apply targeted save tactics.
  • Customer journey mapping: script high-impact touchpoints across all channels.
  • Onboarding playbooks: create fast time-to-value flows that boost activation.
  • Retention metrics tracking: monitor NRR, churn, and health scores for decisions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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