Relationship Manager Course
Master customer segmentation, churn prevention, and communication playbooks in this Relationship Manager Course. Build loyalty, boost retention, and drive revenue with practical tools tailored for modern Business and Management professionals in SaaS environments. Gain skills to segment customers effectively, map journeys from 0-12 months, design onboarding strategies, track key metrics like NRR and churn, and implement win-back programs for lasting impact.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to cut churn, build customer loyalty, and grow revenue in SaaS businesses. You'll learn to segment customers using data, map their journeys over the first 12 months, craft onboarding and activation playbooks, and set up proactive outreach plans. Additionally, develop scripts for key interactions, track vital retention metrics such as NRR and health scores, manage feedback loops, and launch win-back and advocacy initiatives ready for immediate use.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments fast.
- SaaS churn analysis: spot risk signals early and apply targeted save tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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