Relationship Management Course
This course equips you with strategies to manage key client relationships effectively, minimising churn, mitigating risks, and expanding revenue. You will learn stakeholder mapping, handling challenging conversations, upsell techniques, and creating 90-day action plans to foster trust, boost growth, and ensure sustained business partnerships in a competitive landscape.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to assess account health, identify key stakeholders, and detect early churn risks through metrics and customer insights. Develop 90-day recovery plans, conduct effective quarterly business reviews, and establish governance to avoid escalations. Master scripts for tough discussions, rebuild trust post-problems, and craft safe upsell strategies with solid ROI justifications.
Elevify advantages
Develop skills
- Account risk assessment: quickly identify churn indicators and revenue risks.
- Stakeholder mapping: align objectives, influence outcomes, and gain key advocates.
- Mastering tough discussions: address problems, negotiate solutions, and restore confidence.
- Upsell planning: create safe trials, ROI analyses, and growth opportunities.
- 90-day action plans: develop targeted roadmaps with measurable KPIs for stability and expansion.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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