Problem Solving and Decision Making Course
Gain mastery in practical problem solving and decision making for business success. Diagnose issues accurately, identify root causes, manage team capacity effectively, align stakeholders, and develop data-driven action plans that boost delivery times, client satisfaction, and overall team performance. This course equips you with tools to handle real-world challenges confidently and deliver reliable results under pressure.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools for diagnosing problems, uncovering root causes, and selecting optimal solutions even under tight deadlines. You will learn to link complaints to key metrics, assess capacity needs, redesign roles efficiently, and distribute workloads equitably. Develop skills to create actionable plans, set clear KPIs, mitigate risks, and communicate effectively with stakeholders and clients to ensure consistent, timely project delivery.
Elevify advantages
Develop skills
- Diagnostic thinking: Convert vague complaints into clear, measurable business problems.
- Root cause analysis: Use 5 Whys and Ishikawa methods to resolve delivery delays quickly.
- Capacity management: Balance roles, workloads, and skills in teams of 10-12 people.
- Decision frameworks: Evaluate options based on impact, cost, risk, and time-to-value.
- Implementation planning: Create 4-8 week action plans with KPIs and risk management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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