Performance Management Course
Master performance management for service teams. Learn to design year-long review cycles, set clear goals, use simple tools and metrics, train managers, and link individual performance to business results for fair, data-driven decisions on talent, rewards, and growth.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Performance Management Course equips you to create a clear, year-long review process that boosts results. Master setting measurable goals, conducting fair evaluations, training managers, and confidently communicating changes. Develop straightforward tools, role-tailored criteria, and effective metrics to connect individual efforts to company goals, enabling smarter choices in talent management, rewards, and development.
Elevify advantages
Develop skills
- Design performance cycles: build a clear, year-long review and feedback flow.
- Set role-based KPIs: define fair, bias-aware metrics for service and sales teams.
- Run calibration and reviews: train managers to rate, coach, and align talent fast.
- Link goals to strategy: cascade company targets into team and individual objectives.
- Use performance data: build simple dashboards to guide pay, promotion, and staffing.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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