Incident Management Course
Master incident management for business operations. Learn to identify, prioritise, and resolve incidents fast with clear playbooks, communication templates, and decision frameworks that protect clients, reduce risk, and keep your team aligned under pressure. This course equips you with practical tools to handle disruptions confidently and drive continuous improvement in operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Incident Management Course provides a clear, practical framework to handle disruptions confidently. Learn to identify and classify incidents, apply simple prioritisation criteria, and design repeatable response processes. Build effective 4-hour action plans, use ready-made communication templates, track key metrics, and conduct post-incident reviews that foster continuous improvement and stronger operations.
Elevify advantages
Develop skills
- Rapid incident triage: classify impact, severity, and stakeholders in minutes.
- 4-hour response playbook: stabilise service fast with clear, repeatable steps.
- Clear outage updates: send concise internal and client communications that reassure.
- Practical prioritisation: rank concurrent incidents using impact and risk criteria.
- Post-incident reviews: turn lessons into simple process and playbook improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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