Front Office Management Course
This course equips you with essential skills for managing front office in 4-star city hotels. You will learn effective staffing, streamlined check-in and checkout processes, superior guest communication, upselling techniques, complaint resolution strategies, and key performance metrics. These competencies will elevate service quality, drive revenue growth, and enhance team efficiency in the hospitality sector, preparing you for dynamic business environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to manage a guest-oriented front desk in a 4-star city hotel. Master staffing, shift planning, efficient check-in and checkout including digital options, complaint handling, PMS functionalities, internal communications, upselling, and performance tracking to optimise operations, elevate guest satisfaction, and increase revenue effectively.
Elevify advantages
Develop skills
- Master front desk operations for smooth arrivals and departures in city hotels.
- Enhance guest communication and upselling to increase revenue effectively.
- Handle complaints and recovery to build guest loyalty systematically.
- Plan shifts, staffing, and training to optimise team performance.
- Utilise PMS, payments, and reporting for accurate operations and KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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