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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills to manage a guest-oriented front desk in a 4-star city hotel. Master staffing, shift planning, efficient check-in and checkout including digital options, complaint handling, PMS functionalities, internal communications, upselling, and performance tracking to optimise operations, elevate guest satisfaction, and increase revenue effectively.

Elevify advantages

Develop skills

  • Master front desk operations for smooth arrivals and departures in city hotels.
  • Enhance guest communication and upselling to increase revenue effectively.
  • Handle complaints and recovery to build guest loyalty systematically.
  • Plan shifts, staffing, and training to optimise team performance.
  • Utilise PMS, payments, and reporting for accurate operations and KPIs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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