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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills to manage a guest-oriented front desk in a 4-star city hotel. Master staffing, shift planning, efficient check-in and checkout including digital options, complaint handling, PMS functionalities, internal communications, upselling, and performance tracking to optimise operations, elevate guest satisfaction, and increase revenue effectively.

Elevify advantages

Develop skills

  • Master front desk operations for smooth arrivals and departures in city hotels.
  • Enhance guest communication and upselling to increase revenue effectively.
  • Handle complaints and recovery to build guest loyalty systematically.
  • Plan shifts, staffing, and training to optimise team performance.
  • Utilise PMS, payments, and reporting for accurate operations and KPIs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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