Front Office Course
4/5
This course equips you with essential skills to excel in front office operations at a 4-star hotel. Learn to handle overbooking, PMS systems, guest complaints, and coordination across departments like housekeeping and reservations. Protect revenue streams, enhance customer satisfaction, and build strong leadership abilities in hotel management and business operations, preparing you for high-pressure environments with confidence and efficiency.

4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to manage a 4-star city hotel front desk confidently. Master PMS systems, overbooking management, revenue protection, and precise record-keeping. Excel in guest interactions, handling complaints, service recovery, and coordinating with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, safeguard ADR, and ensure efficient, consistent guest experiences on every shift.
Elevify advantages
Develop skills
- Master front desk operations: handle a 4-star lobby seamlessly during busy periods.
- Control PMS and reservations: efficiently manage check-ins, overbooking, and OTA integrations.
- Make revenue-protecting choices: handle upgrades, comps, and walk-ins without impacting ADR.
- Apply guest recovery strategies: resolve complaints using empathy, scripts, and appropriate compensations.
- Cultivate professional poise: remain composed, credible, and guest-focused under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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