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Front Office Course

Front Office Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills to manage a 4-star city hotel front desk confidently. Master PMS systems, overbooking management, revenue protection, and precise record-keeping. Excel in guest interactions, handling complaints, service recovery, and coordinating with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, safeguard ADR, and ensure efficient, consistent guest experiences on every shift.

Elevify advantages

Develop skills

  • Master front desk operations: handle a 4-star lobby seamlessly during busy periods.
  • Control PMS and reservations: efficiently manage check-ins, overbooking, and OTA integrations.
  • Make revenue-protecting choices: handle upgrades, comps, and walk-ins without impacting ADR.
  • Apply guest recovery strategies: resolve complaints using empathy, scripts, and appropriate compensations.
  • Cultivate professional poise: remain composed, credible, and guest-focused under stress.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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