Front Office Course
This course equips you with essential skills to excel in front office operations at a 4-star hotel. Learn to handle overbooking, PMS systems, guest complaints, and coordination across departments like housekeeping and reservations. Protect revenue streams, enhance customer satisfaction, and build strong leadership abilities in hotel management and business operations, preparing you for high-pressure environments with confidence and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to manage a 4-star city hotel front desk confidently. Master PMS systems, overbooking management, revenue protection, and precise record-keeping. Excel in guest interactions, handling complaints, service recovery, and coordinating with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, safeguard ADR, and ensure efficient, consistent guest experiences on every shift.
Elevify advantages
Develop skills
- Master front desk operations: handle a 4-star lobby seamlessly during busy periods.
- Control PMS and reservations: efficiently manage check-ins, overbooking, and OTA integrations.
- Make revenue-protecting choices: handle upgrades, comps, and walk-ins without impacting ADR.
- Apply guest recovery strategies: resolve complaints using empathy, scripts, and appropriate compensations.
- Cultivate professional poise: remain composed, credible, and guest-focused under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course