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Front Office Course

Front Office Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical skills to manage a 4-star city hotel front desk confidently. Master PMS systems, overbooking management, revenue protection, and precise record-keeping. Excel in guest interactions, handling complaints, service recovery, and coordinating with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, safeguard ADR, and ensure efficient, consistent guest experiences on every shift.

Elevify advantages

Develop skills

  • Master front desk operations: handle a 4-star lobby seamlessly during busy periods.
  • Control PMS and reservations: efficiently manage check-ins, overbooking, and OTA integrations.
  • Make revenue-protecting choices: handle upgrades, comps, and walk-ins without impacting ADR.
  • Apply guest recovery strategies: resolve complaints using empathy, scripts, and appropriate compensations.
  • Cultivate professional poise: remain composed, credible, and guest-focused under stress.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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