Agile Problem-Solving Course
Master agile problem-solving for e-commerce operations. Learn to map fulfilment processes, set KPI-driven goals, run fast experiments, analyse root causes, and lead cross-functional change that boosts accuracy, speed, and customer satisfaction in Kenyan business contexts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Agile Problem-solving Course equips you with practical tools to swiftly enhance e-commerce fulfilment performance. Master mapping end-to-end processes, identifying issues from KPI changes, establishing SMART goals, and conducting brief data-driven experiments. Apply root cause analysis, risk management, stakeholder alignment, and frontline team engagement to confidently improve accuracy, speed, and on-time delivery.
Elevify advantages
Develop skills
- Agile experiments: design short, low-risk tests that rapidly improve operations.
- KPI-driven goals: turn fulfilment metrics into clear, SMART improvement targets fast.
- Root cause analysis: pinpoint warehouse issues using 5 Whys, Pareto, and data cuts.
- Process mapping: visualise end-to-end order flows and spot quick optimisation wins.
- Change leadership: run sprints, engage teams, and scale winning process changes quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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