PDCA (Plan-Do-Check-Act) Course
Master the PDCA cycle to elevate customer support operations. Learn to spot issues, plan and test pilots, monitor KPIs, review data, standardise effective processes, and drive ongoing performance improvements for lasting business results. This course equips you with practical tools for rapid, measurable gains in service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain a hands-on PDCA framework to boost customer support efficiency quickly. Master problem identification, process mapping, intervention planning, KPI and SLA setup. Execute data-backed pilots, analyse outcomes, standardise successes, and create sustained improvement plans with strong documentation, training, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: Execute quick, data-led improvement cycles in support teams.
- Root cause analysis: Identify issues using 5 Whys, fishbone diagrams, and data insights.
- KPI creation: Develop precise metrics, dashboards, and realistic targets.
- Pilot management: Plan, run, and evaluate small-scale tests prior to full implementation.
- Standardisation: Convert successes into SOPs, guides, and repeatable processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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