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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain a hands-on PDCA framework to boost customer support efficiency quickly. Master problem identification, process mapping, intervention planning, KPI and SLA setup. Execute data-backed pilots, analyse outcomes, standardise successes, and create sustained improvement plans with strong documentation, training, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: Execute quick, data-led improvement cycles in support teams.
  • Root cause analysis: Identify issues using 5 Whys, fishbone diagrams, and data insights.
  • KPI creation: Develop precise metrics, dashboards, and realistic targets.
  • Pilot management: Plan, run, and evaluate small-scale tests prior to full implementation.
  • Standardisation: Convert successes into SOPs, guides, and repeatable processes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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