Productivity Monitoring and Evaluation Course
Gain expertise in monitoring and evaluating productivity for service teams. Master setting precise objectives, crafting practical KPIs, developing easy dashboards, and implementing actions that enhance performance, reduce waste, and improve business outcomes. This course equips you with tools to track progress and demonstrate tangible results effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools to establish clear productivity goals, create balanced KPIs, and connect outcomes to customer and financial results. You will learn data collection methods, dashboard building, spotting inaccurate reports, leading review sessions, and converting insights into trackable improvements proven by before-and-after metrics.
Elevify advantages
Develop skills
- Set clear productivity goals: convert strategy into 3-5 measurable targets.
- Design effective KPIs: select 5-8 metrics balancing output, quality, and cost.
- Build simple dashboards: create one-page KPI views for quick manager insights.
- Conduct root-cause analysis: apply 5 Whys and Pareto to solve real issues.
- Measure impact quickly: use before-and-after data to verify productivity gains.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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