Log in
Choose your language

Performance Indicators Management Course

Performance Indicators Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with tools to create SMART KPIs, dodge bad incentives, and mix leading and lagging indicators. Master BPO metrics, formulas, and dashboard building, plus governance, data checks, and rollout plans that unite teams, ensure accountability, and deliver lasting performance improvements.

Elevify advantages

Develop skills

  • Design effective KPIs using SMART principles, avoid perverse incentives, and align with strategy.
  • Calculate key BPO metrics like AHT, FCR, SLA, cost per transaction, and utilisation.
  • Build KPI dashboards by connecting data sources, ensuring data quality, and using clear visuals.
  • Run KPI governance with defined owners, SOPs, review schedules, and escalation paths.
  • Lead KPI rollout through pilot design, change management, and continuous improvement.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course