Quality Fundamentals Course
This course equips participants with essential quality tools to improve service performance through root-cause analysis, metrics monitoring, data-driven decisions, process enhancements, and effective reporting.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Fundamentals Course provides practical tools to enhance service quality swiftly. Discover how customers assess performance, identify common support challenges, and apply straightforward root-cause techniques such as Pareto analysis, check sheets, and cause-and-effect grouping. Gain hands-on experience with real-world metrics, conduct small experiments, monitor outcomes, and create quick, low-risk enhancements that your team can maintain and expand.
Elevify advantages
Develop skills
- Root-cause analysis: identify service issues rapidly using simple quality tools.
- Support quality metrics: monitor FRT, FCR, CSAT, CES and QA scores confidently.
- Data-driven decisions: perform quick assessments, detect trends, and confirm improvements.
- Practical process fixes: develop and test small changes that elevate customer experience.
- Stakeholder reporting: convey results clearly and gain support for subsequent actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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