Business Process Mapping Course
4.6/5
Gain expertise in business process mapping for order-to-delivery operations. Master AS-IS and TO-BE process design, BPMN notation, KPI setting, automation strategies, and RACI matrices. This equips you to eliminate delays, minimise errors, and coordinate teams in sales, warehouse, logistics, finance, and IT for efficient, scalable e-commerce workflows.

4.6 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to map, analyse, and optimise order-to-delivery processes in e-commerce. You will master essential techniques like AS-IS and TO-BE modelling, BPMN standards, flowchart creation, KPI development, and root cause analysis. Create precise handoffs, RACI charts, and automation-focused diagrams to slash errors, shorten lead times, and enable scalable, tech-driven operations.
Elevify advantages
Develop skills
- Map current processes using swimlanes to capture steps, roles, and handoffs clearly.
- Use BPMN and flowcharts to produce professional process diagrams quickly.
- Apply 5 Whys and fishbone diagrams to identify root causes and bottlenecks.
- Design improved workflows by minimising handoffs, automating tasks, and integrating systems.
- Establish KPIs and RACI matrices to define ownership and track order-to-delivery performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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