Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk manners, and client consultations. Learn to schedule appointments, handle disputes, and communicate professionally, ensuring every client enjoys a seamless hairdressing visit from initial contact to the final styling.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills for handling client consultations, matching services to their needs, and discussing prices confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for booking appointments, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences every time.
Elevify advantages
Develop skills
- Conduct expert client consultations to quickly align hair goals with services.
- Master confident communication with ready scripts for calls, texts, and face-to-face interactions.
- Excel in scheduling to optimise bookings, waitlists, and stylist availability.
- Uphold professional front desk standards to greet, rebook, and keep clients coming back.
- Handle conflicts calmly, resolving complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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