CX Design Course
Gain expertise in customer experience design tailored for product teams. Map user needs precisely, craft value propositions, design comprehensive journeys and interaction flows, write effective microcopy, and measure success using clear metrics. Create savings product experiences that drive higher engagement, retention, and meaningful customer results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to create clear and effective customer experiences for digital savings products. You will master quick research techniques, persona development, and journey mapping for onboarding, support, and engagement phases. Develop compelling value propositions, establish UX principles, design detailed user flows and microcopy, and implement metrics to measure, refine, and launch superior experiences with confidence.
Elevify advantages
Develop skills
- Develop CX personas and needs by transforming user goals and pains into precise, actionable profiles.
- Master problem framing by creating concise value propositions that link user requirements to business goals.
- Learn metrics and validation by setting KPIs and conducting rapid tests to demonstrate CX results quickly.
- Build journey maps to design complete savings flows spanning app interfaces, email communications, and support channels.
- Design interaction flows with clear pathways and microcopy for setting up and managing savings goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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