Customer Experience Design Course
Gain expertise in designing customer experiences for SaaS platforms. Master user research, journey mapping, UX metrics, prototyping, and A/B testing to refine essential processes like time tracking and invoicing. This boosts user conversions and delivers experiences that customers truly enjoy, supporting business growth in a practical way.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with skills to identify user problems, map existing journeys, and create smooth processes for time tracking, invoicing, and dashboards. You will explore user research methods, usability testing, analytics setup, A/B experiments, KPI monitoring, accessibility standards, and global adaptations. Develop hands-on, testable designs that cut down friction, enhance user satisfaction, and enable data-driven improvements for scalable growth.
Elevify advantages
Develop skills
- UX research for SaaS: conduct interviews, surveys, and map freelancer journeys quickly.
- Experience strategy: identify UX challenges, KPIs, and clear CX targets fast.
- Flow design: create effective dashboards, timers, and invoicing interfaces that drive conversions.
- Prototyping and testing: develop simple prototypes and test UX using actual data.
- Implementation and handoff: document designs, monitor funnels, and run A/B tests for better results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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