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CSAT Course

CSAT Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to identify drops in customer satisfaction, chart customer journeys, and convert research into actionable hypotheses. Gain hands-on skills in conducting interviews, surveys, data analysis, and usability tests, then link findings to prioritisation, deployment strategies, and ongoing tracking. Develop reliable processes, ethical standards, and performance measures to boost customer satisfaction in B2C SaaS products consistently.

Elevify advantages

Develop skills

  • Set up CSAT analytics: track events, group users, and monitor vital metrics swiftly.
  • Conduct customer research for CSAT: perform meaningful interviews, surveys, and usability tests.
  • Diagnose CSAT declines: outline journeys, uncover root issues, and assess effects rapidly.
  • Design with CSAT focus: deploy UX enhancements, test via A/B, and refine continuously.
  • Strategise CSAT rollouts: rank fixes, schedule launches, and track performance afterwards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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