CSAT Course
Gain expertise in CSAT for product management and design: pinpoint satisfaction declines, conduct effective experiments, enhance user experience, and unite teams across functions. Discover practical tools to deliver superior features, measure results, and transform data into tangible customer joy, ensuring sustained improvements in B2C SaaS environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to identify drops in customer satisfaction, chart customer journeys, and convert research into actionable hypotheses. Gain hands-on skills in conducting interviews, surveys, data analysis, and usability tests, then link findings to prioritisation, deployment strategies, and ongoing tracking. Develop reliable processes, ethical standards, and performance measures to boost customer satisfaction in B2C SaaS products consistently.
Elevify advantages
Develop skills
- Set up CSAT analytics: track events, group users, and monitor vital metrics swiftly.
- Conduct customer research for CSAT: perform meaningful interviews, surveys, and usability tests.
- Diagnose CSAT declines: outline journeys, uncover root issues, and assess effects rapidly.
- Design with CSAT focus: deploy UX enhancements, test via A/B, and refine continuously.
- Strategise CSAT rollouts: rank fixes, schedule launches, and track performance afterwards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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