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CSAT Course

CSAT Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to identify drops in customer satisfaction, chart customer journeys, and convert research into actionable hypotheses. Gain hands-on skills in conducting interviews, surveys, data analysis, and usability tests, then link findings to prioritisation, deployment strategies, and ongoing tracking. Develop reliable processes, ethical standards, and performance measures to boost customer satisfaction in B2C SaaS products consistently.

Elevify advantages

Develop skills

  • Set up CSAT analytics: track events, group users, and monitor vital metrics swiftly.
  • Conduct customer research for CSAT: perform meaningful interviews, surveys, and usability tests.
  • Diagnose CSAT declines: outline journeys, uncover root issues, and assess effects rapidly.
  • Design with CSAT focus: deploy UX enhancements, test via A/B, and refine continuously.
  • Strategise CSAT rollouts: rank fixes, schedule launches, and track performance afterwards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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