Customer Retention Course
Dive into proven strategies for keeping customers loyal in subscription services. Map out journeys to cut early drop-offs, launch effective email and messaging campaigns, and develop a solid 90-day plan that lifts customer lifetime value, boosts interaction, and maximises your marketing returns. Perfect for teams aiming to retain users and drive sustainable growth in competitive markets.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to chart the complete customer journey, group users by their actions, and create onboarding experiences that spark quick engagement. You'll master spotting churn causes, crafting a 90-day retention strategy, and rolling out targeted messages via email, push notifications, and in-app prompts. Plus, gain practical tips on testing ideas, key metrics, and processes to grow successful tactics swiftly and surely.
Elevify advantages
Develop skills
- Design customer journeys by outlining key stages, user feelings, and prime churn risk points.
- Analyse retention data through cohort tracking, churn factors, and vital subscription metrics.
- Build lifecycle messages with tailored email sequences, push alerts, and in-app prompts to increase renewals.
- Optimise onboarding via A/B tests on activation steps, timely reminders, and habit-building interfaces.
- Create retention roadmaps featuring 90-day action plans, budget distribution, and performance reporting.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André FelipePrompt Engineering Student
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