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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to convert first-time beauty customers into loyal repeat buyers using targeted personalisation, attractive loyalty perks, and incentives beyond discounts. You'll learn to chart the 0-180 day customer journey, manage email, SMS, and website campaigns, create cost-effective loyalty schemes, measure vital retention indicators, and roll out a 90-day strategy to increase repeat sales and customer lifetime value.

Elevify advantages

Develop skills

  • Design effective loyalty programmes with tiers, rewards, and rules to increase repeat purchases.
  • Personalise customer offers using buying history to suggest products and smart samples.
  • Map out retention journeys covering 0-180 day touchpoints to encourage repurchases.
  • Conduct retention analysis tracking customer groups, lifetime value, churn rates, and promotion results.
  • Implement rapid A/B tests on subject lines, rewards, and timing for immediate improvements.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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