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Customer Experience Training Course

Customer Experience Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Training Course equips you to transform brand commitments into reliable, impactful customer engagements. Gain skills in assessing training requirements, outlining essential competencies, and crafting targeted modules for in-store, phone, email, chat, and social media interactions. Develop hands-on role-plays, simulations, and evaluation strategies using CSAT, NPS, and key performance indicators to achieve sustained improvements in performance.

Elevify advantages

Develop skills

  • CX needs analysis: identify training gaps quickly using feedback and performance data.
  • CX module design: create short, effective sessions for all service channels.
  • CX measurement: monitor CSAT, NPS, and response times to show marketing results.
  • CX change rollout: set up pilots, train facilitators, and maintain frontline behaviours.
  • CX simulations: apply role-plays and mystery shopping to hone practical skills.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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