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Customer Retention Course

Customer Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you to chart the complete customer journey, group users by their actions, and create onboarding experiences that spark quick engagement. You'll master spotting churn causes, crafting a 90-day retention strategy, and rolling out targeted messages via email, push notifications, and in-app prompts. Plus, gain practical tips on testing ideas, key metrics, and processes to grow successful tactics swiftly and surely.

Elevify advantages

Develop skills

  • Design customer journeys by outlining key stages, user feelings, and prime churn risk points.
  • Analyse retention data through cohort tracking, churn factors, and vital subscription metrics.
  • Build lifecycle messages with tailored email sequences, push alerts, and in-app prompts to increase renewals.
  • Optimise onboarding via A/B tests on activation steps, timely reminders, and habit-building interfaces.
  • Create retention roadmaps featuring 90-day action plans, budget distribution, and performance reporting.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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