from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short course assists you in building solid SaaS client relationships that cut down on churn and boost account value. You will learn to group portfolios, identify needs according to lifecycle stages, and create focused communication plans. You will practise establishing clear objectives, selecting suitable channels and methods, and applying KPIs, A/B testing, and feedback mechanisms to keep improving engagement and retention strategies.
Elevify advantages
Develop skills
- SaaS client insight: map lifecycle, spot churn risks, and act fast.
- Portfolio segmentation: build 3–4 B2B SaaS segments that drive retention.
- Relationship objectives: set SMART goals tied to churn, renewals, and upsell.
- Action playbooks: design practical retention, email, and webinar programs.
- Performance optimization: track KPIs, run A/B tests, and refine campaigns.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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