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How to Create a Customer Journey Map Course

How to Create a Customer Journey Map Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain skills to develop a full customer journey map for online fashion retail, starting with data-driven personas, mapping actions, thoughts, and emotions, spotting pain points, and finding key opportunities. The course covers touchpoints, channels, attribution models, and optimisation strategies, leading to actionable plans, executive summaries, and professional presentation maps.

Elevify advantages

Develop skills

  • Develop detailed fashion buyer personas from public data sources.
  • Map full customer journeys including stages, touchpoints, emotions, and pain areas.
  • Analyse journey insights by combining reviews, analytics, and customer signals.
  • Prioritise high-impact journey improvements using ICE and RICE scoring.
  • Design professional executive journey maps with summaries and action plans.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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