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CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM Training teaches you to convert customer data into targeted retention strategies that boost repeat purchases and lifetime value. You will define CRM goals and KPIs, create smart customer segments, design welcome, post-purchase, win-back, and loyalty journeys using email, SMS, push, and on-site channels, comply with privacy regulations, and follow a 90-day roadmap to launch, test, and optimise successful campaigns.

Elevify advantages

Develop skills

  • Retention journey design: build high-converting welcome, post-purchase, win-back flows.
  • CRM segmentation mastery: create RFM, lifecycle, and engagement-based customer groups.
  • KPI-driven CRM planning: set and track retention, LTV, and campaign revenue goals fast.
  • Multi-channel CRM execution: optimise email, SMS, push, and on-site messages for ROI.
  • 90-day CRM rollout: launch core journeys, testing, and reporting with a clear roadmap.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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