Account Management Course
Elevate your account management skills for SaaS success. Learn to craft powerful QBRs, pitch AI analytics add-ons, map key stakeholders like CMOs and CFOs, and excel in renewal negotiations. Utilise proven playbooks to enhance retention, fuel expansion, and maximise revenue from your top marketing accounts, turning every engagement into a growth opportunity.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on strategies to boost customer retention, drive account expansion, and increase revenue in complex SaaS environments. Master designing effective Quarterly Business Reviews (QBRs), promoting AI analytics add-ons, creating stakeholder maps, and confidently handling renewals. Access practical playbooks for pricing, negotiations, risk assessment, and ongoing improvements to ensure every client interaction delivers strategic value and measurable results.
Elevify advantages
Develop skills
- Develop AI expansion strategies to create compelling add-on offers for key accounts.
- Master QBRs to deliver data-driven insights, uncover risks, and identify upsell opportunities swiftly.
- Excel in renewal negotiations by showcasing value, countering procurement challenges, and closing deals.
- Build stakeholder maps to unite CMOs, CFOs, Sales, and CS teams towards common growth objectives.
- Analyse account health metrics to monitor KPIs, detect churn risks, and optimise management playbooks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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