CRM & Customer Experience Course
Gain mastery in CRM and customer experience for online business marketing. Connect your shop data, create automated customer journeys, personalise interactions at every stage, and measure performance indicators that improve customer loyalty, repeat sales, and long-term customer value. This course equips you with practical skills to optimise customer relationships and boost profitability through data-driven strategies.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, smart customer groups, and profitable automated customer journeys. You will learn to create welcome series, loyalty programmes, VIP treatments, win-back campaigns, and cart abandonment flows, use advanced personalisation techniques, manage clean data and system integrations, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure every campaign delivers measurable results and drives revenue growth.
Elevify advantages
Develop skills
- Build online shop CRM journeys: quickly set up win-back, VIP, and after-purchase flows.
- Create data-based customer segments: accurately target new, at-risk, and high-value customers.
- Set up CRM technology systems: link your shop, clean data, and enable tracking within days.
- Deliver personalised customer experiences at scale: use dynamic content, product suggestions, and optimal timing.
- Track CRM returns on investment: monitor lifetime value, retention, average order value, and growth using simple dashboards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André FelipePrompt Engineering Student
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