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Service Design Course

Service Design Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical strategies to enhance complete retail customer journeys, covering online orders, delivery, setup, and after-sales care. You will master journey mapping, service blueprinting, partner coordination, and operational improvements using defined metrics, tests, and feedback systems to deliver confident advice, handle transitions, and build effective, customer-oriented retail services that yield tangible benefits.

Elevify advantages

Develop skills

  • Service journey mapping: craft complete retail experiences that boost sales.
  • Service blueprinting: unite front-end, back-end, and partners in a single overview.
  • Quick user research: conduct efficient studies and convert findings to actions.
  • Metrics and testing: select key indicators and trial service updates confidently.
  • Operations linking: integrate systems, agreements, and processes for seamless service.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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