Service Design Course
Gain expertise in full-cycle service design for retail settings. Chart customer journeys, perform user research, develop service blueprints, and establish metrics to increase repeat buys, improve customer satisfaction scores, and streamline operations in delivery, support, and partnerships. This course equips you with hands-on methods to enhance retail services from purchase through support, ensuring reliable, customer-focused outcomes with proven results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical strategies to enhance complete retail customer journeys, covering online orders, delivery, setup, and after-sales care. You will master journey mapping, service blueprinting, partner coordination, and operational improvements using defined metrics, tests, and feedback systems to deliver confident advice, handle transitions, and build effective, customer-oriented retail services that yield tangible benefits.
Elevify advantages
Develop skills
- Service journey mapping: craft complete retail experiences that boost sales.
- Service blueprinting: unite front-end, back-end, and partners in a single overview.
- Quick user research: conduct efficient studies and convert findings to actions.
- Metrics and testing: select key indicators and trial service updates confidently.
- Operations linking: integrate systems, agreements, and processes for seamless service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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