from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Service Design Innovation Course equips you with practical tools to enhance financial services from start to finish. You'll learn to apply service thinking, map customer journeys, and create blueprints that link branch and digital experiences. Delve into banking regulations, data privacy, and system limitations, then utilise research, metrics, and experiments to roll out compliant, dependable, customer-centred improvements swiftly.
Elevify advantages
Develop skills
- Service journey mapping: Swiftly map banking touchpoints to identify friction points.
- Service blueprinting: Sketch clear frontstage and backstage flows for banks.
- Banking UX compliance: Design journeys that align with KYC, AML, and privacy regulations.
- Multichannel flow design: Create seamless app, web, branch, and phone experiences.
- Rapid research for banking: Conduct lean tests, surveys, and interviews that propel UX.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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