Difficult Conversations Course
Elevate your handling of challenging discussions through the Difficult Conversations Mastery Course. Acquire skills to dissect conflicts, conduct structured meetings, reduce tensions, negotiate firm agreements, and strengthen team bonds while enhancing safety, cooperation, and performance across your organisation. This course equips you with essential tools for navigating high-pressure interactions effectively, ensuring productive outcomes in professional settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical strategies in this Difficult Conversations Course to confidently manage tough talks. Master conflict analysis, emotion control, and leading 60-90 minute sessions from start to resolution. Develop expertise in de-escalation, interest-driven negotiation, and action planning to forge solid, trackable agreements that boost safety, collaboration, and lasting organisational outcomes.
Elevify advantages
Develop skills
- Mediation design: lead targeted 60-90 minute sessions focused on common objectives.
- Conflict diagnosis: swiftly identify core issues, stakeholder interests, and operational effects.
- Negotiation tools: develop precise, accountable agreements to drive team responsibility.
- Emotional self-management: remain composed, balanced, and principled amid stress.
- High-stakes communication: calm situations, reframe issues, and settle intense workplace conflicts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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