Active Listening Techniques Course
Master active listening to handle tough conversations confidently in Kenyan workplaces. Learn de-escalation techniques, powerful questions, and clear action plans to build trust, resolve conflicts, and enhance professional communication skills essential for teams and clients.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical active listening tools to manage tense discussions calmly in everyday Kenyan professional settings. Master de-escalating emotions, structured questioning, confirming understanding via scripts, creating confident action plans with follow-ups, and safeguarding psychological safety while protecting your energy through reflection, preparation, and consistent practice.
Elevify advantages
Develop skills
- De-escalation listening: calm strong emotions with pacing, silence, and empathy.
- Structured dialogues: use proven scripts to open, guide, and close tough talks.
- Action-plan clarity: turn needs into concrete steps, owners, and timelines fast.
- Advanced reflective listening: mirror, label, and reframe complex emotions quickly.
- Role-specific communication: adapt tone for customers, teams, and coaching clients.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course