External Stakeholder Communication Course
Master external stakeholder communication with clear messaging, smart channel choices, and confident crisis responses. Learn to align with legal and product teams, handle tough questions, and build trust with customers, media, and partners in a Kenyan business context.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills to create clear, consistent messages for customers, media, and partners. You will learn to map stakeholders, adjust tone and key points, select effective channels, and plan product launches. Additionally, gain tools for managing difficult questions, working with cross-functional teams, and safeguarding reputation through measurable, impactful outcomes.
Elevify advantages
Develop skills
- Strategic messaging: craft clear, tested core messages for each audience.
- Stakeholder mapping: segment, prioritise, and tailor comms to key external groups.
- Media relations: meet tech press expectations with precise, timely statements.
- Multichannel launches: plan email, in-app, PR, and social in tight, practical flows.
- Reputation defence: handle tough questions, correct misinformation, and protect trust.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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